For any kind of query please feel free to contact our customer service department at 1-866-622-3314 (toll free). For an immediate response you might also have a look at the information given below.
If you are looking for a particular diamond in engagement rings online that is not currently in stock, give us a call and we will inform you the time when it will be returned to stock again. As our received order volume is quite large, certain items may be finished from the stock before we can notify our customers via our site
Although the chances are rare and we sincerely try to avoid such occurrences, information may not be accurately displayed on the site because of system errors. Canada Diamond reserves the authority and right to adjust errors if they do happen and we don’t honour erroneous or inaccurate prices. Canada Diamond prices can also change without any prior notice. We are sorry for any difficulty you face due to this. For any queries regarding this please contact our helpline at 1-866-622-3314.
If you cannot find the diamond you are looking for please call us at toll free at 1-866-622-3314. Experts are waiting for you to help you find the right diamond.
Currently, there is no option to modify our jewellery, but you can incorporate your selection of diamonds and settings to create unique jewellery items.
All orders from Canada Diamonds to you are insured. So your shipment is free of risk. Additionally, our policy requires that all orders need a signature.
Your order can be shipped to an alternate address if you prefer. But, due to security concern, this alternate address must be on file with your credit card company. This is to protect you from any fraudulent charges to the credit card you own in case your card is ever stolen. To arrange a FedEx location delivery please contact us at 1-866-622-3314.
If loose diamond is what you ordered, it is shipped with a diamond-grading certificate. These detailed lengthy reports are documents prepared by the experts from any one of the two reputed diamond grading labs. Due to this, it is very costly to replace such a report. Considering this, we need you to include it along with any diamond you have returned. If this and the appraisal is not included with the return, the customer will be subject to replacement fees.
At Canada Diamond, we try to make sure that our product catalogue is complete and accurate. To let you see the products in detail some items can appear smaller or larger than the accurate size in the photographs. Also, since different computer monitors are set differently, size and color may vary moderately from the actual product.
We strive to provide our customers with detailed information about their prospective purchase. According to FTC regulations and industry standards, Canada Diamond states that total carat weight in purchases may slightly vary by 0.05 ct. from given weight.
In this website, product dimensions are displayed based on information we receive from manufacturers.
For items that contain multiple diamonds, the average measurement and grade for clarity, carat weight, and colour is listed. We calculate these averages by summing up all measurements or grades in the inventory with regard to that particular piece of merchandise, and then determining the closest mean.
For any questions regarding this feel free to contact us at 1-866-622-3314.
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